To place an order you can: - Visit our online shop at www.serene-hair.com

Our cut off time for Same Day Dispatch is 2pm on working days. Any orders made after 2pm on Friday, will be dispatched on the following Monday, unless a Bank Holiday.

We use DHL Express.

As long as your order is made before 2pm Monday to Friday, it will be dispatched the same day, and put on a Next Working Day delivery. *Please be aware this is not a guaranteed service

Please see the following options for tracking your order: - Download the DHL Express App and enter your 10 digit tracking number in to the search bar. - Click on the link received in either an SMS or Email from DHL. - Head to https://www.dhl.com/gb-en/home/tracking.html and enter your 10 digit tracking number.

We accept returns within 28 days of purchase. All merchandise must be returned unopened, unused, and in its original condition.

You can send your returns to: Zen Hair Unit K-L, The Business Centre, Faringdon Avenue, Romford RM3 8EN We recommend putting this on a recorded delivery. We do not cover the postage costs.

16” is 120g per set 20” is 160g per set 24” is 180g per set

Each set comes with 9 pieces varying in width: 1 x 4 clip 2 x 3 clip 3 x 2 clip 3 x 1 clip

20” is 120g per set 24” is 130g per set

The Serene Ponytails and Clip Ins are currently available in 18 colours, varying from base browns and blondes, to highlighted, balayage and root drag options.

All Serene Ponytails and Clip Ins are made from 100% human hair, our hair is ethically sourced from North China. We pride ourselves in our Virgin Remy, Cuticle Correct hair.